At Architectural Heritage, we take great care in curating unique antiques, architectural elements, lighting, home furnishings, and specialty pieces. We want you to be pleased with your purchase and are always happy to answer questions or provide additional information before you place an order.

Returns

Eligible items may be returned within 14 days of receipt.

To be eligible for a return, the item must be in the same condition in which it was received and must not have been used, installed, altered, damaged, or modified in any way. Proof of purchase is required.

Please contact Architectural Heritage at processing@architecturalheritage.com before returning an item. Returns sent without prior authorization may not be accepted.

Customers are responsible for all return shipping, freight, packing, and insurance costs unless the item was damaged in transit or an incorrect item was received.

Original shipping and delivery charges are non-refundable.

Once an approved return has been received and inspected, a refund will be issued for the eligible merchandise amount.

Drop Ship and Outside Vendor Items

Many of our products ship directly from the manufacturer or supplier. Returns on these items follow the policy of the supplier for that product, which may be shorter or more restrictive than the terms above.

For outside vendor returns, including Bevolo, St. James, Superior Clay, European Copper, Rasmussen, CUI, and other third-party vendors, a restocking fee of 25% to 50% may apply based on the individual vendor's return terms and policies. Any restocking fee is in addition to the return shipping, freight, packing, and insurance costs described above.

Specific return eligibility and any applicable restocking fee are noted on the product page or available on request before you order. If you have any question about the return terms on a particular piece, please ask us before purchasing.

In-Store Purchases and Pickups

Items purchased for in-store pickup may be canceled and refunded prior to pickup.

Once picked up, items may be returned for store credit only, provided they are in new, unused condition and returned within 14 days of pickup. Customers are responsible for returning items to the store.

Special and Custom Orders

All special orders, custom orders, made-to-order items, and items ordered specifically at a customer's request are final sale and cannot be returned, exchanged, or canceled once the order has been placed with the manufacturer or vendor.

This includes, but is not limited to, customized or special-order lighting, chimney pots, gas logs, fire features, and other products ordered according to customer-selected sizes, finishes, configurations, or specifications.

We encourage customers to carefully review all dimensions, finishes, specifications, and selections before approving a special or custom order.

Antiques and One-of-a-Kind Pieces

Many of the pieces offered by Architectural Heritage are antique, vintage, reclaimed, handmade, or one of a kind.

Age-related wear, variations in color and finish, patina, surface irregularities, repairs, imperfections, and other signs of age or previous use are part of the character and history of these pieces and are not considered defects.

We make every effort to accurately represent our pieces through photographs, descriptions, and dimensions. We are also happy to provide additional photographs, measurements, or information prior to purchase.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If an item arrives damaged or you receive an incorrect item, please contact Architectural Heritage promptly at processing@architecturalheritage.com and provide photographs of the item, packaging, and any visible shipping damage.

For freight deliveries, please inspect the shipment before signing for delivery whenever possible. Any visible damage should be noted on the carrier's delivery receipt.

Please retain all original packaging until the issue has been resolved, as the carrier or vendor may require photographs or inspection of the packaging.

We will work with you to determine the appropriate resolution based on the circumstances of the order.

Exchanges

The fastest way to get the piece you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Cancellations

Orders for in-stock merchandise may be canceled prior to shipment when possible.

Special orders, custom orders, and made-to-order merchandise cannot be canceled once the order has been submitted to the manufacturer, artisan, or vendor.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, the refund is issued to the original payment method within 10 business days. Your bank or credit card company may take additional time to post it.

If more than 15 business days have passed since we approved your return, please contact us at processing@architecturalheritage.com.

Questions

We understand that many of our pieces are unique and that purchasing antiques, architectural elements, and custom products can involve important considerations regarding size, condition, finish, and installation.

If you have any questions before purchasing, please contact Architectural Heritage at processing@architecturalheritage.com. We are happy to provide additional information to help you make your selection with confidence.

Architectural Heritage 2718 19th Pl S, Homewood, AL 35209 (205) 322-3538